WhatsApp Ban Appeal Message Templates (Free)

How to pick the right template

Different ban types call for different appeals. Use the table below to find yours.

Your situation	Template to use
You believe the ban was a mistake	Banned by mistake
WhatsApp flagged spam	Banned for spam
You used GB / YO / FM WhatsApp	Used unofficial WhatsApp
Your account may have been hacked	Possibly hacked account
Multiple people reported you	Reported by multiple users
WhatsApp Business is restricted or banned	WhatsApp Business appeal
The Request a Review button is missing	Email to support@whatsapp.com

Banned by mistake

Best for: temporary or restricted bans where you have not used unofficial WhatsApp and don’t send mass messages.

Hello WhatsApp Support,

My WhatsApp account ([+CC XXXXXXXXXX]) was banned, and I would like to request a review. I believe this may have happened by mistake. I use WhatsApp to communicate with my family, friends, and contacts, and I did not intend to violate WhatsApp’s Terms of Service.

I will follow WhatsApp’s Terms of Service and avoid any activity that may be considered spam, unsafe, or harmful.

Please review my account again. Thank you for your time and support.

Banned for spam

Best for: accounts flagged with a "detected spam" notice. Be honest — claiming total innocence rarely works.

Hello WhatsApp Support,

My WhatsApp account ([+CC XXXXXXXXXX]) was banned for what appears to be spam, and I would like to request a review.

I understand my account may have been flagged for unusual activity that looked like spam. I only message people I know, and I will be more careful about how often I forward messages, join groups, or contact new numbers.

I will follow WhatsApp’s Terms of Service and avoid any activity that may be considered spam or unsafe.

Please review my account again. Thank you for your time.

Used unofficial WhatsApp

Best for: anyone who used GB WhatsApp, YoWhatsApp, FMWhatsApp, WhatsApp Plus, or similar mods.

Hello WhatsApp Support,

My WhatsApp account ([+CC XXXXXXXXXX]) was banned, and I would like to request a review.

I previously used an unofficial WhatsApp version, but I have now uninstalled it and switched back to the official WhatsApp from the [Google Play Store / App Store]. I will not use any unofficial WhatsApp app again.

I will follow WhatsApp’s Terms of Service and use WhatsApp responsibly.

Please review my account. Thank you for your time and support.

Possibly hacked account

Best for: when you suspect someone else got your verification code and used your number for spam.

Hello WhatsApp Support,

My WhatsApp account ([+CC XXXXXXXXXX]) was banned, and I would like to request a review. I believe my account may have been accessed by someone else without my permission.

I have already secured my SIM and device, enabled two-step verification, and I will not share my verification code with anyone. I will use WhatsApp responsibly and follow WhatsApp’s Terms of Service.

Please review my account. Thank you for your time.

Reported by multiple users

Best for: when you suspect a group of people reported you (sometimes coordinated, sometimes for legitimate reasons).

Hello WhatsApp Support,

My WhatsApp account ([+CC XXXXXXXXXX]) was banned, and I would like to request a review. I understand my account may have received reports from other users.

I have reviewed how I use WhatsApp and will be more thoughtful about whom I message and how often. I will follow WhatsApp’s Terms of Service and avoid any activity that may be considered spam, unsafe, or harmful.

Please review my account again. Thank you for your time.

WhatsApp Business appeal

Best for: WhatsApp Business App, WABA, and API accounts.

Dear WhatsApp Business Support Team,

Our WhatsApp Business account for [Business Name] (website: [https://...]) has been [banned / restricted / had its template rejected]. We use WhatsApp primarily for [customer support / order updates / appointment reminders / notifications], and we would like to request an official review.

We have prepared the following evidence for review:
  - Opt-in records and signup form screenshots.
  - 3–5 sample messages we send to customers.
  - Customer support workflow and response-time metric.
  - Recent campaign brief.

We are committed to following the WhatsApp Business Messaging Policy: only contacting customers who have opted in, providing clear opt-out options ("Reply STOP to unsubscribe"), and improving our message quality.

Please review our account and let us know if additional documentation is needed. Thank you for your time.

The Business Appeal Generator also produces an evidence checklist and a compliance checklist alongside the appeal message.

Email to support@whatsapp.com

Best for: when the in-app Request Review button is missing. Use this as the email body.

Subject: Request to review my banned WhatsApp account ([+CC XXXXXXXXXX])

Hello WhatsApp Support,

My WhatsApp account on the phone number [+CC XXXXXXXXXX] was banned, and I do not see a Request a Review option in the app. I would like to request a manual review.

[One short paragraph explaining your actual use of WhatsApp and what you believe may have happened.]

I will follow WhatsApp’s Terms of Service and avoid any activity that may be considered spam or unsafe.

Thank you for your time and support.

How to use these templates correctly

1. Pick the template that matches your real situation.
2. Replace bracketed fields with real info — phone number in international format, business name, etc.
3. Submit through the official channel only: in-app Request Review, support@whatsapp.com for personal, smb_web@support.whatsapp.com for Business App, or Business Manager for WABA.
4. Submit once. Wait for a response. Don’t flood support with duplicates.

What never to put in a WhatsApp appeal

• Your 6-digit verification code or two-step PIN.
• Threats to "go to the press" or "sue Meta."
• Promises that you’ll keep marketing aggressively after the unban.
• Claims of complete innocence when behavior on your account suggests otherwise.